All Systems Operational

Uptime over the past 90 days. View historical uptime.
US Operations Operational
US Sync Web Site Operational
US Portal Web Site Operational
US API Web Site Operational
US Reporting Service Operational
EU Operations Operational
EU Sync Web Site Operational
EU Portal Web Site Operational
EU API Web Site Operational
EU Reporting Service Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
US Sync Site Response Time ?
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US Portal Site Response Time
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US API Site Response Time
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EU Sync Site Response Time
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EU Portal Response Time
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Sep 10, 2026

No incidents reported today.

Sep 9, 2026

No incidents reported.

Sep 8, 2026

US Site Availability
Resolved - Summary

On 8 September 2026, a network outage in our US data center caused a temporary disruption to the SupplyPoint platform. From 14:37 to 19:05 UTC (4 hours 28 minutes), customers hosted in the US were unable to sign in to the Portal, Sync service was unavailable and reports/order were not being sent.

What happened

A network outage disrupted communication between the redundant database servers that keep the platform continuously synchronized. As a protective measure, the databases entered a read-only state, which blocked activity until connectivity was restored.

Data integrity

Because the databases were read-only throughout, no changes were possible. No customer data was lost. Service was restored from a fully current data copy. This was a service availability issue only — no unauthorized access to customer data occurred.

Resolution
Once network connectivity was restored, we verified that the synchronized data copies were intact and complete, then returned the platform to full service. Portal sign-in and Sync service was restored and all pending orders/report were sent. We also confirmed that the platform's high-availability protection is fully back in place. Full service was restored as of 19:05 UTC.

Preventing recurrence

We're reviewing this incident and strengthening our database failover systems so this type of network disruption is managed automatically, without customer impact.
Sep 8, 10:30 EDT

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

No incidents reported.

Sep 3, 2026

No incidents reported.

Sep 2, 2026

No incidents reported.

Sep 1, 2026

No incidents reported.

Aug 31, 2026

No incidents reported.

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

Aug 28, 2026

No incidents reported.

Aug 27, 2026

No incidents reported.

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